FHI complaints

The new regulations mean that we must give you ways to speed up the process when raising complaints to the regulator.

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If you don't think your concerns are being listened to and have a 'relevant complaint', raise a complaint by emailing us on bsacomplaints@fhi-re.co.uk

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A 'relevant complaint' is a concern about a building safety risk. For example, a risk to the safety of people in or near the building from either the spread of fire or a structural failure. You can also raise a complaint about the performance of the responsible persons in doing what it needs to do under the Building Safety Act 2022.

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Your complaint will be acknowledged & reviewed and responded to within 7 days. Subject to the concerns raised in your complaint, we may need to consult a relevant specialist contractor to investigate the areas of concern raised. If so, we will notify as such and we will endeavour to respond with the necessary findings within 14 days.

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If you are not satisfied with the outcome of the complaint, you can send the complaint to the Building Safety Regulator. Please see the following link for their contact information:

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https://www.gov.uk/guidance/contact-the-building-safety-regulator

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For general complaints, please email info@fhi-re.co.uk

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